Nellodz

Website policies · Operated by Nellod Financial, Inc.

Contact Us

Last updated: November 5, 2026

We’re here to help. Whether you have a question about an order, a product, a return, or anything else, reach out anytime.

Customer support

Email: support@nellodz.com
Orders alias: orders@nellodz.com (same inbox as support)

We reply to every message. Please include your order number (if you have one) and a short description of how we can help so we can get back to you faster.

Support is email only. We do not offer phone support.

Business information

Brand: Nellodz
Operated by: Nellod Financial, Inc.
Website: https://nellodz.com
Product pages: also available on *.nellodz.com subdomains

Mailing address:
9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774

What we sell

Nellodz sells physical consumer products online — including home, pet, fitness, and wearable items. We accept payment by card through Stripe and by PayPal only. Orders are fulfilled from our suppliers and shipped directly to you (some stock may later ship from a US warehouse).

Shipping & returns (quick links)

Thanks for shopping with Nellodz.

Best,
The Nellodz Team
support@nellodz.com

Shipping Policy

Last updated: November 5, 2026

Thank you for shopping with Nellodz. This page explains how we process and ship orders.

Where we ship

We currently ship within the United States only. We do not ship internationally at this time. If your shipping address is outside the US, we will contact you and cancel or refund the order as needed.

Shipping costs

Shipping charges (if any) are shown at checkout before you pay.

Order processing

After you place an order, we prepare it for shipment. Processing time is 1–2 business days (business days, excluding weekends and US holidays). You will receive an email confirmation when your order is received, and another email with tracking when it ships.

Most orders are fulfilled by our suppliers and shipped directly to you. Some items may later ship from a US warehouse as our inventory grows. Either way, you receive tracking when the package is on its way.

Delivery time

After your order is processed and handed to the carrier, delivery typically takes about 7–12 days. Actual timing can vary by carrier, destination, weather, and peak seasons. Tracking updates are the best guide once your package has shipped.

Tracking

When your order ships, we (or our fulfillment partner) email you a tracking number and link. Use that link for the latest status. If tracking hasn’t moved for several days after the expected window, email us at support@nellodz.com with your order number — we’re happy to look into it.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address you provide. If a package is returned to us or the supplier because of an incorrect or incomplete address, contact support@nellodz.com so we can help with next steps (reship or refund options may depend on carrier fees and product availability).

Lost, delayed, or damaged packages

If your package is lost, significantly delayed, or arrives damaged, email support@nellodz.com with your order number and photos (for damage). We’ll work with you on a replacement or refund under our Refund & Return Policy.

Questions

Email support@nellodz.com (or orders@nellodz.com — same inbox). Include your order number when you can.

Business: Nellodz, operated by Nellod Financial, Inc.
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774

Best,
The Nellodz Team
support@nellodz.com

Refund & Return Policy

Last updated: November 5, 2026

We want you to be happy with your Nellodz order. If something isn’t right, we’re here to help.

30-day returns

You may request a return within 30 days of delivery for most unused items in their original condition and packaging (where applicable). Email support@nellodz.com with your order number and the reason for the return. We’ll reply with return instructions.

How to start a return

  1. Email support@nellodz.com (or orders@nellodz.com — same inbox).
  2. Include your order number, the item(s) you want to return, and a brief reason.
  3. Wait for our reply with the return address and next steps before you ship anything back.
  4. Pack the item securely and ship it to the address we provide.

Return address: Our products ship from partner warehouses, so the return address depends on your order. Email support@nellodz.com with your order number before sending anything back, and we will reply with your return address and instructions. Please do not mail returns to our office address; packages sent there cannot be processed.

Do not send returns to an address we have not confirmed for your order.

Return shipping cost

Return shipping is paid by the customer, unless your item arrived damaged, defective, or not what you ordered. In those cases, Nellodz covers return shipping or sends a replacement at no cost to you.

If we sent you the wrong item, a defective item, or a damaged item, tell us in your email — we will work with you on a fair solution, which may include covering return shipping or sending a replacement.

Refunds

Once we receive and inspect your return (or once we approve a refund without a return, when appropriate), we will issue a refund.

Refund method / timing: Approved refunds are issued to your original payment method (card via Stripe, or your PayPal account) within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Refunds go back to the original payment method used at checkout (card via Stripe, or PayPal). Nellodz does not store your full card number; payments are processed by Stripe or PayPal.

Shipping fees (if you paid any on the original order) may or may not be refundable depending on the reason for the return — we will confirm when we approve your request.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect:

  1. Email us within a reasonable time after delivery (ideally within the 30-day window).
  2. Include your order number and clear photos of the issue and packaging when possible.
  3. We will arrange a replacement or refund as appropriate.

You should not have to pay to fix our mistake.

Non-returnable items

Some items may not be returnable for hygiene, safety, or legal reasons (for example, opened personal-care items if we ever sell them, personalized goods, or items marked final sale). If an item cannot be returned, we will say so on the product page or in our reply. Nellodz does not currently sell skin-contact beauty products.

Cancellations

If you need to cancel an order, email support@nellodz.com as soon as possible with your order number. If the order has not yet shipped, we will do our best to cancel and refund it. If it has already shipped, you may still request a return under this policy after delivery.

Chargebacks

If you have a problem with an order, please contact us first at support@nellodz.com. We are committed to resolving issues fairly and quickly. Starting a chargeback without contacting us can delay a solution.

Questions

Email support@nellodz.com. We’re happy to help.

Brand: Nellodz
Operated by: Nellod Financial, Inc.
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774

Best,
The Nellodz Team
support@nellodz.com

Privacy Policy

Last updated: November 5, 2026

Nellodz (“Nellodz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://nellodz.com and our product pages on *.nellodz.com subdomains, how we use it, and the choices you have.

Nellodz is operated by Nellod Financial, Inc., a Maryland, USA company.

Information we collect

We may collect:

We do not sell physical products that require special health data collection as part of checkout. We do not knowingly collect sensitive personal information beyond what is needed to fulfill orders and support you.

How we use your information

We use your information to:

Payment processors

We only offer Stripe and PayPal as payment methods.

Sharing your information

We share information only as needed to run Nellodz, including with:

We do not sell your personal information for money. We do not share your information for third-party marketing unrelated to Nellodz without a lawful basis or your consent where required.

Cookies and similar technologies

Our sites may use cookies or similar technologies to keep the cart working, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Blocking some cookies may affect checkout or site features.

Data retention

We keep order and customer records as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. Support emails are kept as needed to help you and improve our service.

Security

We take reasonable steps to protect personal information. Payment card data is handled by Stripe or PayPal using industry-standard security. No method of transmission over the internet is 100% secure; please use a strong, unique password for any accounts you control and contact us if you suspect unauthorized use of your information related to a Nellodz order.

Children’s privacy

Nellodz is intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child provided us information, contact support@nellodz.com and we will take appropriate steps to delete it.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. To make a request, email support@nellodz.com. We will respond as required by applicable law. You may also unsubscribe from marketing emails using the link in those emails (transactional order emails will still be sent as needed).

Third-party links

Our sites may link to third-party sites (for example, tracking pages or social media). Their privacy practices are their own; we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our sites after an update means you accept the revised policy, where permitted by law.

Contact us

Email: support@nellodz.com
Brand: Nellodz
Operated by: Nellod Financial, Inc.
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774
Website: https://nellodz.com

Best,
The Nellodz Team
support@nellodz.com

Terms of Service

Last updated: November 5, 2026

Welcome to Nellodz. These Terms of Service (“Terms”) govern your use of https://nellodz.com and our product landing pages on *.nellodz.com subdomains (together, the “Site”), and any purchase of products from us.

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

Who we are

Brand: Nellodz
Operated by: Nellod Financial, Inc., a Maryland, USA company
Support: support@nellodz.com
Orders alias: orders@nellodz.com (same inbox)
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774

Support is email only. We do not offer phone support.

What we sell

Nellodz sells physical consumer products online, including home, pet, fitness, and wearable items. Product descriptions and images are provided for information; we aim for accuracy but minor variations (for example, color or packaging) can occur. Prices are shown in US dollars unless otherwise stated and may change without notice before you complete checkout.

Eligibility

You must be able to form a binding contract under applicable law to place an order. By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method you select.

Orders and payment

When you place an order, you offer to buy the products at the price and on the terms shown at checkout. We may accept or decline an order (for example, for stock, pricing, fraud, or shipping limitations). If we decline or cancel, we will refund any amount charged for that order.

We accept payment by card via Stripe and by PayPal only. Nellodz does not store your full card number. Payment processing is handled by Stripe or PayPal.

You agree to pay all charges for your order, including applicable taxes and shipping (if any), as displayed at checkout.

Shipping

Orders ship within the United States only. Free US shipping applies on orders of $39 or more. For orders below $39, shipping cost is $4.99.

Order processing takes 1–2 business days. After processing, delivery typically takes about 7–12 days. See our Shipping Policy for full details. Risk of loss and title pass according to applicable law and carrier practices once the package is delivered to the address you provide, unless otherwise required by law.

Returns and refunds

Our Refund & Return Policy is part of these Terms. In summary: you may request a return within 30 days of delivery for eligible items. Return address is provided by email per order (do not mail returns to our office). Customer pays return shipping unless the item arrived damaged, defective, or wrong. Approved refunds go to the original payment method within 5–10 business days. Full details are in that policy.

Fulfillment

Orders are typically fulfilled by suppliers and shipped directly to you. Some stock may later ship from a US warehouse. In all cases, Nellodz remains responsible for customer service for your order at support@nellodz.com.

Intellectual property

The Nellodz name, logos, Site content, and product materials are owned by us or our licensors. You may not copy, scrape, or reuse Site content for commercial purposes without our written permission.

Acceptable use

You agree not to misuse the Site — including attempting unauthorized access, interfering with Site operation, submitting false order information, or using the Site for unlawful purposes.

Disclaimer of warranties

To the fullest extent permitted by law, the Site and products are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed. Nothing in these Terms limits any rights you have under mandatory consumer protection laws.

Limitation of liability

To the fullest extent permitted by law, Nellodz and Nellod Financial, Inc. are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or products. Our total liability for any claim related to an order is limited to the amount you paid for that order, except where the law does not allow such a limit (including for personal injury caused by our negligence where such exclusion is prohibited).

Indemnity

You agree to indemnify and hold harmless Nellodz and Nellod Financial, Inc. from claims arising out of your misuse of the Site, your violation of these Terms, or your violation of others’ rights, to the extent permitted by law.

Privacy

Our Privacy Policy explains how we collect and use personal information. By using the Site, you also acknowledge that policy.

Governing law

These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules, except where mandatory consumer laws in your place of residence require otherwise. Courts located in Maryland will have exclusive jurisdiction over disputes, subject to any non-waivable consumer rights you may have.

Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Changes apply to new orders and Site use after posting. Material changes may be highlighted on the Site or by email when appropriate.

Contact

Questions about these Terms? Email support@nellodz.com.

Best,
The Nellodz Team
support@nellodz.com